As the Chief Technology Officer of a leading managed service provider, I bring 19 years of extensive experience in the technology sector, with the past 12 years dedicated to my current role. My career has been marked by a relentless pursuit of innovation and excellence in managing complex IT infrastructures and delivering cutting-edge solutions. I lead a dynamic team of network engineers, overseeing project management, customer relations, and solution architecting. My expertise extends to cybersecurity and security as a service, where I have spearheaded initiatives to enhance our clients’ security posture and ensure compliance with industry standards. My leadership has been instrumental in driving growth and ensuring the seamless delivery of high-quality services to our diverse clientele.
Recently, my focus has been on advancing our cybersecurity measures and integrating artificial intelligence into our service offerings. In response to the increasing threat landscape, I have implemented robust security protocols and advanced threat detection systems to safeguard our clients’ data and operations. Additionally, I am exploring the transformative potential of AI in streamlining processes and enhancing decision-making capabilities. By leveraging machine learning algorithms and predictive analytics, we are developing innovative solutions that not only improve efficiency but also provide proactive insights for our clients. This dual emphasis on cybersecurity and AI reflects my commitment to staying ahead of technological advancements and ensuring our clients receive the most secure and intelligent services possible.
EXPERIENCE
CTO
As the CTO at Protis IT Solutions, I lead the strategic direction and execution of our technology initiatives. My role encompasses managing a talented team of network engineers, overseeing project management, enhancing customer relations, and architecting innovative solutions. I focus on advancing our cybersecurity measures and integrating artificial intelligence into our offerings, ensuring our clients receive the most secure and intelligent services possible. My leadership is pivotal in driving growth, enhancing our service quality, and maintaining our competitive edge in the managed services industry.
IT Network Administrator
At Andrew Harper, a luxury travel company, I served as the IT Network Administrator. During my tenure, I was tasked with a complete overhaul of the company's IT infrastructure, a critical project that significantly enhanced the efficiency and reliability of our systems. In addition to this major initiative, I was the sole help desk agent, providing comprehensive support for a company of 90 employees. My responsibilities extended across multiple offices in Chicago, Austin, and Idaho, as well as supporting numerous remote agents. My role required a high degree of technical proficiency, problem-solving skills, and the ability to manage and support a diverse and geographically dispersed team.
IT Specialist
At Apogee Search, a search engine optimization startup, I served as the IT Specialist. In this role, I was the sole network and LAMP (Linux, Apache, MySQL, PHP) administrator, responsible for maintaining and optimizing the company's IT infrastructure. Additionally, I provided comprehensive helpdesk support, ensuring the smooth operation of all IT-related functions within the organization. My work at Apogee Search was pivotal in supporting the company's growth and technological advancements during its formative years.
Complex Server Support
At Dell, I was part of the inaugural team assembled to support the company's new line of Linux and VMware servers. As a Complex Server Support Tech, I was one of 20 agents responsible for providing comprehensive support to all Dell customers in the United States. This role required an in-depth understanding of server technologies, troubleshooting complex issues, and delivering exceptional customer service. My contributions were instrumental in ensuring the successful launch and sustained support of Dell's server products, helping to establish a strong foundation for their expanding market presence in enterprise solutions.